Privacy Policy

1. Introduction

Document ("we", "our", or "us") operates the Document customer feedback platform. This Privacy Policy explains how we collect, use, store, and protect information when you use our service at megha.app and its subdomains.

By using Document, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Account information:

• Name and email address when you register
• Organization name and business details
• Password (stored as a secure hash — never in plain text)

Feedback data (collected on your behalf):

• Customer name, email, and phone (when provided by the customer)
• Star ratings, categories, and feedback messages

Usage data:

• Pages visited, features used, and interaction timestamps
• IP address and browser type for security purposes

3. How We Use Your Information

• To provide and maintain the Document platform
• To send account-related emails (verification, password reset)
• To display feedback data in your dashboard
• To improve the performance and features of our service
• To comply with legal obligations

4. Google AdSense

We use Google AdSense to display advertisements on the free tier of our service. Google may use cookies and similar technologies to show relevant ads. You can learn more about how Google uses data at policies.google.com/privacy.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers (e.g., cloud hosting, email delivery) under strict confidentiality agreements
• Law enforcement when required by law

6. Data Retention

We retain your account data for as long as your account is active. Feedback data is retained indefinitely on the Pro plan and for 3 months on the Free plan. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@megha.app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a notice on our platform. Your continued use of Document after changes constitutes acceptance.

10. Contact Us

For privacy-related questions, contact us at:
privacy@megha.app