About Document
Built for businesses that
listen to customers
Document is a simple, powerful feedback platform that helps organisations collect real customer opinions and act on them — in minutes, not months.
Our Mission
Too many businesses make decisions based on guesswork. They assume they know what customers want — but the gap between perception and reality is almost always larger than expected. We built Document to close that gap.
We believe every business — from a small café to a growing clinic, from a boutique retailer to a multi-location franchise — deserves access to real, actionable customer feedback without needing a data team, a big budget, or a technical background.
Document makes it effortless: create your organisation, share a QR code or link, and start seeing what your customers actually think in real time. No complex setup, no consultants, no waiting weeks for results.
How Document Works
From sign-up to your first piece of feedback in under five minutes.
Create your organisation
Sign up for a free account and create your organisation profile. Add your business name, logo, and choose your feedback form template. No technical knowledge needed — the whole setup takes under two minutes.
Share your link or QR code
Every organisation gets a unique feedback link and a downloadable QR code. Place the QR code on table cards, receipts, waiting room posters, or your website. Customers scan and submit feedback in 30 seconds — no app required.
See responses in real time
Your dashboard updates the moment a customer submits feedback. View scores, read individual responses, spot trends over time, and filter by category. Invite team members to collaborate and act on what you learn.
Simplicity
Setup takes minutes. No technical knowledge required. Just sign up and start collecting. We deliberately keep the product focused so it never gets in your way.
Transparency
We are honest about what we collect, how we use it, and how we make money. Our free plan is supported by advertising. Our paid plan removes all ads.
Accessibility
A free plan with real features means any business can start listening to customers today — with no credit card and no commitment.
Who Uses Document
Document is used by organisations of all sizes across many industries. What they share is a desire to understand their customers better.
Restaurants & Cafés
Table cards and counter QR codes let customers share feedback right after their visit — when the experience is still fresh. Managers spot patterns in food quality, service speed, and ambience instantly.
Healthcare Clinics
Waiting room posters and post-visit links make it easy for patients to share their experience anonymously. Practices use the data to improve communication, reduce wait times, and build trust.
Retail & Hospitality
Retailers place QR codes at checkout and in fitting rooms. Hotels and guesthouses use feedback links to capture in-stay and post-stay impressions before they become public reviews.
Events & Venues
Event organisers collect real-time feedback during and after events. Venue managers track which parts of the experience land well and which need improvement for next time.
Document by the numbers
500+
Organisations using Document
50,000+
Feedback responses collected
5 min
Average setup time
What customers say
“We set up Document in 5 minutes and had our first feedback response within an hour. Now we review the dashboard every Monday morning as part of our team meeting.”
Sarah K. — Café Owner
“The real-time dashboard is a game changer. We caught a recurring complaint about our appointment booking process and fixed it within a week. Patient satisfaction scores improved measurably.”
Dr. James O. — Clinic Manager
“Our team loves the QR code posters. Customers actually scan them — we get 20–30 responses a week without any follow-up effort from our side.”
Priya M. — Retail Operations Lead
Learn more
Guides, industry tips, and resources to help you get the most from customer feedback.
Ready to hear what your customers actually think?
Create your free account