Help Centre
How can we help you?
Step-by-step guides on everything from setting up your account to reading your dashboard. Can't find your answer? Contact us.
Getting Started
How do I create a Document account?
Go to megha.app/register and fill in your name, email address, password, and organisation name. You will be sent a verification email — click the link in that email to activate your account. Once verified, you can log in and start setting up your feedback form immediately. No credit card is required.
How do I set up my feedback form?
After logging in, go to your dashboard and navigate to Feedback → Feedback Page. Here you can choose from up to 5 feedback form templates. Select the template that suits your brand. You can also add categories (e.g. 'Food', 'Service', 'Wait Time') to allow customers to tag their feedback by topic. Categories help you see which area of your business each response relates to.
How do I get my first piece of feedback?
Once your feedback form is set up, go to Feedback → QR Links. Here you will find your unique feedback link (a URL you can share) and a downloadable QR code. Share the link on social media, embed it in a website, or print the QR code and place it where customers will see it — on a table card, receipt, poster, or at your counter. When a customer scans the code or visits the link, they can submit feedback in under 30 seconds.
Do I need technical knowledge to use Document?
No. Document is built specifically for non-technical users. You don't need to write any code, configure any servers, or understand APIs. Every step — from creating your account to downloading your QR code — is guided through a simple interface. Most users complete their initial setup in under 5 minutes.
Is Document free to use?
Yes. Document has a free plan with no time limit and no credit card required. The free plan includes unlimited feedback collection, a real-time dashboard, QR code generation, and up to 2 team members. A small advertisement appears on your public feedback page to support the free tier. Pro users ($29/month) remove ads and get additional features including full review history, unlimited team members, advanced analytics, and custom branding.
Collecting Feedback
How do customers submit feedback?
Customers visit your unique feedback URL or scan your QR code using their smartphone camera — no app required. They are taken to your branded feedback page where they can: select a category (if you have set them up), choose a star rating (1–5), and optionally leave a written comment. The process takes under 30 seconds for most customers.
Is customer feedback anonymous?
Yes. By default, all feedback is completely anonymous. Customers are never asked for their name, email address, or any other identifying information. This encourages more honest and candid responses. You will see the date and time of each submission, the category, rating, and comment — but not who submitted it.
How do I add categories to my feedback form?
Go to Dashboard → Business → Categories. Click 'Add Category', give it a name (e.g. 'Service', 'Cleanliness', 'Food Quality'), choose an icon and colour, and save it. Active categories appear as selectable options on your public feedback form. You can add, edit, or deactivate categories at any time. Customers do not have to select a category — it's optional.
Can I use multiple feedback forms for different locations?
Each Document account has one organisation and one feedback page. If you have multiple locations, you can create separate accounts for each location — the free plan makes this cost-effective. Each account gets its own unique link and QR code, and its own dashboard. This also lets you compare feedback between locations.
What feedback form templates are available?
Document offers 5 feedback form templates with different visual styles — from minimal and clean to bold and colourful. Free plan users have access to Template 1. Pro users access all 5 templates. All templates are mobile-optimised and work on every smartphone without an app. To change your template, go to Feedback → Feedback Page in your dashboard.
QR Codes & Sharing
How do I get my QR code?
Go to Feedback → QR Links in your dashboard. You will see your unique feedback link and a QR code. Click 'Download QR Code' to save it as a PNG image, which you can then print at any size. The same page shows your shareable link, which you can copy and paste into emails, social media posts, or your website.
What size should I print my QR code?
QR codes need to be large enough to scan reliably. We recommend a minimum of 3cm × 3cm for table cards and receipts. For posters and wall displays, aim for at least 8cm × 8cm. Always test the printed code by scanning it with your own phone before mass-printing. Ensure high contrast — ideally black QR code on a white background.
Where should I place my QR code?
Place your QR code where customers are most likely to pause and reflect on their experience: on table cards (restaurants), with the bill or receipt, in waiting rooms (clinics), at the counter or checkout (retail), on exit posters (venues). The closer the QR code is to the moment of experience, the more honest and detailed the feedback tends to be.
Can I add a call-to-action to my QR code materials?
Yes, and we strongly recommend it. A QR code on its own does not explain why someone should scan it. Add a short sentence like 'Share your feedback — takes 30 seconds' alongside the QR code. This simple addition typically doubles scan and completion rates. You can print this yourself using any design tool, or ask a local print shop.
What happens if my feedback link changes?
Your feedback link is based on your organisation's slug (a unique identifier you set during sign-up). This does not change unless you contact us to update it. Your QR code links to this URL — if the URL changes, you would need to reprint your QR codes. We recommend testing your link regularly to make sure it's working.
Your Dashboard
How do I view my feedback responses?
Log in to your dashboard and go to Feedback. You will see all feedback responses with date, category, star rating, and any written comment. On free plans, you see responses from the last 3 months. Pro users see all responses from all time. You can filter responses by date range, category, or rating to find patterns.
What do the charts and analytics show?
Your dashboard includes a satisfaction score trend chart (showing your average rating over time), response volume (how many pieces of feedback you receive per week or month), and a category breakdown (which categories receive the most feedback and how their scores compare). Pro users access more detailed analytics including advanced filtering and custom date ranges.
How do I spot trends in my feedback?
Look at three things: (1) Is your overall score trending up or down over time? (2) Are there categories consistently scoring lower than others? (3) Are there specific days or times when scores are lower? Reading the written comments from your lowest-scoring periods often reveals the root cause. We recommend a 10-minute weekly dashboard review as a habit.
Can I export my feedback data?
Yes — CSV export is available on the Pro plan. Go to Feedback in your dashboard and look for the 'Export' option. The CSV file includes all response data: date, time, category, rating, and comment. You can open this in Microsoft Excel or Google Sheets for custom analysis, reporting, or sharing with stakeholders.
How do I track feedback over time?
Your dashboard automatically stores all feedback responses and plots them over time. Free users see the last 3 months. Pro users see the full history. To compare periods, use the date filter in your dashboard. This is useful for measuring the impact of changes you make — for example, comparing scores before and after a menu change or a new staff member joining.
Team & Account
How do I invite team members?
Go to Dashboard → Users and click 'Invite Member'. Enter the email address of the person you want to invite. They will receive an email with a link to join your organisation. Free plan accounts support up to 2 team members. Pro plan accounts have no limit on team members.
What can team members see and do?
All team members can view the dashboard, read feedback responses, and filter by category or date. Team management (inviting or removing members) is restricted to the account owner. In future updates, we plan to introduce role-based permissions for more granular access control.
How do I change my organisation name or logo?
Go to Dashboard → Business. Here you can update your organisation name, upload or change your logo, and edit other profile details. Changes take effect immediately on your public feedback page.
How do I reset my password?
If you are logged out, go to megha.app/forgot-password and enter your email address. You will receive a password reset link. If you are logged in and want to change your password, contact support@megha.app and we will help you update it securely.
How do I delete my account?
Email privacy@megha.app from the email address associated with your account. Request account and data deletion. We will permanently delete your account, organisation, and all associated feedback data within 7 business days and send you a confirmation email.
Billing & Plans
How does billing work?
Document offers a free plan (no payment required) and a Pro plan at $29/month. Pro billing is monthly and processed securely via Stripe. You are charged on the same date each month. You can cancel at any time from your dashboard settings.
How do I upgrade to Pro?
Log in to your dashboard and go to Settings. Click 'Upgrade to Pro' and complete the secure payment form. Your account upgrades immediately upon successful payment. You will receive a payment confirmation email.
How do I cancel my Pro subscription?
Go to your dashboard Settings and select 'Cancel Subscription'. Cancellation takes effect at the end of your current billing period — you will not be charged again. Your account moves to the free plan, and your data is retained.
Do you offer refunds?
We do not offer refunds for partial months. If you cancel your Pro subscription, you retain Pro features until the end of your current billing period. If you have a specific concern about a charge, contact hello@megha.app and we will review it.
Is my payment information secure?
Yes. Document uses Stripe for all payment processing. We never store your card details on our servers. Stripe is PCI-DSS Level 1 certified — the highest level of payment security certification. Your billing information is encrypted and managed entirely by Stripe.
Still need help?
Our support team is available by email. We aim to respond to all support queries within 1 business day.